Who we are

Your privacy is important to ConnectionCoach.ca

This privacy statement provides information about the personal information that ConnectionCoach.ca collects, and the ways in which ConnectionCoach.ca uses that personal information.

What personal data we collect and why we collect it

First and foremost, ConnectionCoach.ca collects information to improve the services we provide and to present you with information and services that may interest you. We also use your information to measure our success and performance. For example, aggregate information gives us an idea of the number of visitors we attract and how they navigate our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Communication

If you choose to engage in relationship coaching through ConnectionCoach.ca, during registration we may ask you for, and you may choose to give to us, information such as your name, email address, physical address, telephone number, credit card information, or other personal information necessary to complete a transaction or provide services to you.

We use this information, such as your email address, to send you information and notices about the services you have requested and are receiving from us (“Service Messages”), as well as information about our company, client campaigns, and our other products and services which may interest you (together, “Marketing Messages”).

The ability to send you Service Messages is an important part of our ability to serve you, and they will continue for as long as you continue to receive our services. Marketing Messages are optional.

Out of respect for your privacy, we present the option not to receive Marketing Messages. Whether you receive services from us or not, we provide you with the opportunity to opt out of having your personally identifiable information used for Marketing Messages by emailing [email protected] at any time. In any such email, please provide us with your name, email address, phone number, physical address, business name, and domain with “Marketing Messages Opt-Out” in the subject line, so that we can properly identify you and process your opt-out request.

Please note that a reasonable period of time will be required to process your request after ConnectionCoach.ca receives it, and you may continue to receive Marketing Messages during the processing period.
You may submit your credit card information online or over the phone when you sign up for our services.

We process payments through PayPal. This company and other companies we may do business with in order to provide the services you request from us will not retain, share, store, or use personally identifiable information for any purpose other than billing for our services.

What ‘Cookies’ are and how we use them

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences so you don’t have to insert your details again, and again, and again.

There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

ConnectionCoach.ca will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. However, we may transfer personal information in connection with a sale or merger of ConnectionCoach.ca or the division responsible for the services provided to you.

We may also share your personal information, such as your email address, mailing address, etc., with our technical consultants, third-party auditors, and other third parties who make our site available, enhance its functionality, or provide associated services, and/or who deal with you in processing your orders and/or delivering content, samples, products, services, gifts, and prizes.

These third parties are not allowed to use personal information except for the purposes of providing the applicable services. In addition, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Our site and services are maintained in Canada and the USA. By using the site and/or services, you authorize the export of personal information to Canada and the USA and its storage and use as specified in this policy.

How long we retain your data

All personally identifiable information that we collect from you is retained for a period of time after our relationship with you ends. This is true whether you only explored obtaining services from us and either rejected or did not accept an offer to provide services, whether you obtained services from us and later terminated those services, or whether you obtained services from us and the term of those services was fulfilled.

In each case, we will retain all personally identifiable information for a period of two (2) years following the end of our relationship with you, or from the date that you rejected an offer of services, or from the date that an offer of services lapsed (whichever is later).
During the period of data retention described above, all personally identifiable information will be retained and kept secure in a manner consistent with this Privacy Policy.

Please be aware that non-personally identifiable information that you provide or that we gather may not be subject to this data retention period, and you cannot elect to have it deleted, especially in the event that such non-personally identifiable information is aggregated with other such information in an attempt to improve our services or understand our customer base, or other legitimate purposes under this Privacy Policy.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

At any time during the period of data retention described above, you may elect to have your personally identifiable information deleted from our databases by emailing [email protected] In any such email, please include your name, email address, phone number, physical address, business name, and domain with “Remove Personally Identifiable Information” in the subject line, so that we can properly identify you and process your opt-out request. Please note that a reasonable period of time will be required to process your request after ConnectionCoach.ca receives it.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]

Protection for Children

We do not knowingly collect personal information from anyone under the age of 13.